Laptop Retrieval Service for Employees Anywhere
"Mail it back," and hope. An ex-employee gone quiet. A $2,000 laptop abroad.
Tequipy retrieves laptops from departing employees in 180+ countries. One click starts it: Tequipy contacts the person, ships packaging, books the courier, wipes the machine, and checks it into storage. Retrieval is $70-150 per device, and if the leaver stops replying, five escalating emails go out before anything lands back on your desk.
Here's what changes with a laptop retrieval service that owns the chase
A courier at their door, not "please mail it back"
The process is an email and hope: the leaver is asked to pack and post a company laptop on their own time, after their last day, often without the original box. Market-wide, 71% recovery is the standard, and every laptop that doesn't return costs $1,500-2,500.
Tequipy contacts the employee, ships a box with a label if they don't have one, and books the pickup at their address. The leaver's total effort is handing it over. Customers see 100% of company laptops come back.
Escalation handled by a process, not IT nagging an ex-employee
When a leaver ignores the first email, it becomes somebody's awkward side job. The job is chasing a person who no longer works for you, with nothing to compel them and no time to keep trying. After a few attempts the laptop is quietly written off.
Five emails go out on an escalating cadence, and if silence continues, it escalates to your team with a formal ownership notice available for the rare hard case. The chasing has an owner, and it isn't your IT team.
Retrieval where they live, not only where you have an office
In HQ cities, someone can walk a laptop back. The risk lives everywhere else: the developer in Kazakhstan, the designer in Colombia. "We have laptops sitting with ex-employees in three countries, no idea how to get them back."
The same retrieval runs in 180+ countries: a local courier, packaging provided, transport to the nearest warehouse. A laptop in Almaty comes back the same way one in Amsterdam does, with the same tracking.
Wiped and ready for reuse, not returned and forgotten
Even retrieved laptops often dead-end: they land on a desk with someone's data still on them, unwiped and unusable, until the machine is too old to redeploy. The retrieval worked; the value still leaked away.
Every retrieved laptop is condition-checked, cleaned, and wiped, then stored for $12 a month until you redeploy it for $70-150 or sell it back for 20-70% of its value. Retrieved laptops go back to work, not into a drawer.
What makes a laptop retrieval service work on one platform
The whole retrieval run
Employee contact, packaging, courier pickup at their address, transport to the nearest warehouse, a condition report, and a wipe: all inside the $70-150 fee, priced by country.
An escalation path that works
Five emails on an escalating cadence, then a handover to your team plus a firmly worded ownership notice for the rare refusal. It helps when contracts state device ownership; Tequipy runs everything up to that point.
180+ countries, office or not
Retrievals run through local couriers everywhere, including countries where you have no entity or office. Same process, same tracking, same proof.
Chain of custody and certificates
Signed handovers, tracked transport, and wipe records on every retrieval, with a certified Blancco wipe or a certificate of destruction available when compliance needs it. Tequipy is ISO 27001 certified.
How TapTap Send gets every laptop back in three clicks
TapTap Send, a payments company with 250+ employees, had no automated offboarding. Collecting a leaver's laptop was a manual chase per departure, and machines that did return were rarely redeployed.
Offboarding now takes three clicks, and the retrieval runs itself from there. TapTap Send recovers 100% of devices against a 71% market standard, part of a move that saves 40+ hours and $6,500 a month.
Time saved
Money saved
SLA Performance
Device recovery rate
You're not chasing laptops anymore. You're clicking a button that does.
The honest answer to the sceptic's question: will people really send a $2,000 laptop back? Almost always, when a courier shows up with a box. Customers see 100% recovery, and the escalation path covers the exceptions.
Day 1, Ready to click
Day 5, First laptop on its way back
Day 30, Leavers stop meaning losses
See what global IT procurement looks like for your team
15 minutes. Your countries, your devices, your setup. No pitch.
Have more questions about our laptop retrieval service?
What does the laptop retrieval service include?
Everything between "someone is leaving" and "the laptop is wiped and stored". That means employee contact, packaging materials, courier pickup at their address, transport to the nearest warehouse, a condition assessment, cleaning, and a data wipe. The fee is $70-150 per device, by country; storage after that is $12 a month.
What if the ex-employee doesn't respond?
Tequipy sends five emails on an escalating cadence: immediately, shortly after, then at two, three, and seven-day intervals. If silence continues, it escalates to your team with Tequipy copied, and a firmly worded ownership notice is available for rare hard cases.
How long does a laptop retrieval take?
Typically 7-21 days end to end when the employee is responsive, and up to 30 days when cooperation is slow. Once the device is collected, transport, inspection, and wiping take 5-10 business days.
Can laptops be retrieved from countries where we have no office?
Yes, that's the main use case. Retrievals run through local couriers in 180+ countries, so a laptop in Kazakhstan or Colombia comes back through the same process as one in your HQ city.
What happens to the laptop after retrieval?
It's condition-checked, cleaned, wiped, and stored for $12 a month. From there you redeploy it to a new hire for $70-150, sell it back to Tequipy for 20-70% of its value, or have it shipped to your office.
Does the retrieval work for laptops we didn't buy through Tequipy?
Yes. Upload any laptop by CSV and the same retrieval, wipe, storage, and redeployment services apply, whoever sold you the machine.
What is a laptop retrieval service?
A laptop retrieval service collects company laptops from departing or remote employees on the company's behalf. The service contacts the person, provides packaging, arranges the courier, and returns the device to storage, wiped and documented.
How does laptop retrieval work?
The company triggers the retrieval with the employee's last day and personal email. The service contacts the employee, ships packaging if needed, books a courier pickup, transports the laptop to a warehouse, and wipes and stores it.
Why use a laptop retrieval service instead of asking employees to ship devices?
Across the market, self-shipping recovers 71% of devices, and each unreturned laptop costs $1,500-2,500 plus the data risk. A retrieval service removes the effort for the leaver, the chasing for IT, and the write-off for finance.
