The Company
RemoFirst is an Employer of Record provider helping companies legally employ talent in 185+ countries. RemoFirst manages international payroll, compliance, and global benefits for employees. With a growing global footprint, RemoFirst needed a solution to simplify the process of equipping its remote employees with the necessary hardware and IT infrastructure.
The Problem
Keeping Pace with Global Expansion after Series A funding
For Masha, Global Director of Business Operations at RemoFirst, the excitement of Series A funding was quickly met with a new set of challenges.
As RemoFirst's team grew, Masha and her Operations team faced escalating challenges in managing IT equipment across multiple regions.
Onboarding was a particular pain point: laptops often arrived after a new hire’s start date, leaving employees without essential tools during onboarding. The cost of delivering devices to distant regions – and navigating customs in each country – quickly escalated, adding unexpected expenses and complications.
Offboarding presented its own challenges, as retrieving devices from departing employees was difficult and often resulted in delayed or incomplete asset recovery. As RemoFirst expanded, tracking hardware across regions became increasingly complex. They needed a solution to maintain accurate records of which employees had specific company hardware.
Why Tequipy
Partner for remote - first teams
When evaluating solutions, RemoFirst looked for a partner who understood the demands of managing a remote, global workforce. Tequipy quickly stood out with its expertise in end-to-end IT asset management, specifically designed for companies with remote teams. From order to configuration to retrieval, Tequipy’s approach promised the reliability and efficiency RemoFirst needed.
“We’ve been partnering with Tequipy for over two years, and their support has been invaluable. (...) It’s seamless, and it’s exactly what we need while hiring globally.”
The Solution
Onboarding, offboarding and servicing of equipment in 3 clicks
Tequipy deployed a comprehensive solution tailored for RemoFirst’s operations:
1. Efficient Onboarding and Offboarding
Tequipy streamlined the onboarding process, ensuring each new hire received a fully configured laptop, ready for immediate use. Offboarding was just as efficient, with an automated process for account deactivation and equipment retrieval that minimized delays and manual follow-up.
2. Real-Time Inventory Visibility
With Tequipy’s real-time inventory system, RemoFirst could view available assets across locations at any moment. This transparency allowed the team to allocate resources effectively, ensuring that no one waited for equipment and that each device was tracked throughout its lifecycle.
3. Lifecycle Management
From storage to servicing, Tequipy handled the logistics of equipment, even offering rapid replacements when necessary. The platform’s automation saved valuable time for both IT and HR teams, allowing them to focus on strategic growth instead of managing daily logistics.
The Results
RemoFirst saves 25h+ hours monthly with Tequipy
RemoFirst Operations team saves an estimated 25+ hours per month, thanks to the streamlined setup and retrieval processes.
New hires receive equipment on time – 99% of the time, well before their start date, even in remote locations.
And with a 100% global device recovery rate, RemoFirst has better control and visibility over assets and safeguarding nearly $2,000 per employee in potential losses. Enhanced security protocols also help protect sensitive data, a necessity given that only 55% of companies fully secure access to unrecovered devices.
This ensures that RemoFirst can scale cost-effectively without compromising on data security or asset management.
Average hours saved monthly on IT management
Average monthly costs savings
"We’ve been partnering with Tequipy for over two years, and their support has been invaluable. They assist us with laptop deliveries, repairs, MDM, and retrievals across 30 countries where our team members are located.
Before working with them, we faced numerous logistical challenges - from having to purchase laptops remotely for new hires, to figuring out how to collect and reset devices left behind after offboarding in Colombia, UK, or Kazakhstan.
Their team handles all of this smoothly and stress-free. It’s taken a huge burden off our internal teams - now we don’t have to worry about device logistics at all. Laptop setup and management just works in a few clicks.
It’s seamless, and it’s exactly what we need while hiring globally."
