The Company
Connecteam provides a unified mobile-first platform that centralizes operations, internal communication, and HR management for the global deskless workforce. As an Israeli-based company seeing rapid customer and team growth in the USA and Australia, Connecteam needed a scalable solution to onboard employees efficiently across time zones.
The Problem
High Costs and Inconsistent SLAs Across Borders
As Connecteam expanded beyond its headquarters in Tel Aviv to growing hubs in the USA and Australia, the IT team faced a logistical bottleneck.
Originally, the team relied on sourcing from local vendors in each region. This approach proved costly and inefficient; local vendors charged high onboarding fees and required physical access to every computer for enrollment, slowing down the process.
Connecteam initially tried on of our competitors, but faced significant issues with SLAs and customer support. Computers were arriving late (sometimes up to two weeks delayed in challenging regions like Australia) leaving new hires without equipment.
Why Tequipy
Global Coverage with "Attention to Detail"
Connecteam sought a partner that offered the same global coverage but with reliable SLAs and better service. Tequipy stood out not just for its proactive support.
Tequipy's attention to detail is a key differentiator. In one instance, the Tequipy support team caught a critical error (a missing ABM enrollment checkbox) and proactively reached out to correct it before shipping, saving the IT team from a significant deployment failure.
“The attention to detail and the attention to the SLA is really good. Moving to Tequipy saved us in the tens of thousands of dollars compared to contacting sellers every time and paying onboarding fees.”
The Solution
End-to-End Lifecycle Management & Proactive Support
Tequipy implemented a comprehensive solution to manage Connecteam's global IT needs:
1. Unified Global Procurement
Tequipy consolidated Connecteam's fragmented purchasing into a single platform, handling procurement for the US, EU, and Australia. This replaced the need to negotiate with multiple local vendors, streamlining the process significantly.
2. Zero-Touch Pre-Configuration
Devices are now bought and pre-configured directly through Tequipy. This includes ensuring devices are correctly enrolled in Apple Business Manager (ABM) before they even leave the warehouse, ensuring a true zero-touch deployment for the IT team.
3. Full Lifecycle Management
The solution isn't just about buying; Tequipy manages the entire lifecycle. This includes shipping to employees and handling the retrieval of devices when employees leave the company, providing a complete "end-to-end" service.
The Results
Major Cost Savings & Reliable Delivery
By centralizing their IT logistics with Tequipy, Connecteam transformed a fragmented process into a seamless workflow.
Significant Cost Reduction: Moving away from multiple local vendors and their associated fees saved the company tens of thousands of dollars.
Reliable Global Shipping: Shipping to the US is now consistently fast (often 1-2 days), and complex markets like Australia are handled efficiently, eliminating previous delays.
Time Savings: The IT team saved an estimated 5 hours per order compared to their previous manual processes, totaling hundreds of hours saved across their 50+ recent orders.
Average hours saved on IT management
Equipment delivery before the employee's start date
“Tequipy has been a really valuable partner for us. A couple of times we even made a mistake on our side — and the team caught it before it became a problem. For example, when someone missed a device-enrollment step, Tequipy pinged us in Slack to double-check.
What also stands out is speed: we hire mainly in the US, and the one-business-day dispatch SLA (plus shipping) makes a real difference. And in Australia — where stock and time zones can easily derail onboarding — Tequipy helped us avoid the delays we had before.
Overall, it makes global procurement and lifecycle management feel controlled and predictable — exactly what a lean IT team needs while scaling.”
