Fleet.co Reviews 2026: What Trustpilot Says About the Laptop Lease

Fleet.co reviews are the last check most buyers run before they sign a 36-month device lease, and the page they land on looks reassuring. Of the 129 reviews on Trustpilot, 108 give five stars. The trouble is where the other reviews sit: 18 one-star reviews, 14% of the total, and most of them only appear when you switch the language filter from English to all languages.

This page is about Fleet, the Paris company that has leased laptops, phones and monitors to small businesses since 2019. It is not the fleetdm.com device agent and it is not vehicle fleet software. Below, every public review source is counted, the one-star reviews are read in their original language, and the lease terms they describe are set next to the marketing.

The money problem in these reviews is specific. One French customer, trying to leave early or buy the fleet back, was quoted a price that was "35 à 40 % plus cher que le prix du neuf" (35 to 40% more than the price of new), for laptops about a year old, in a January 2026 one-star review.

Another customer, after repeated problems with the finance partners, ended his review with advice to the next reader: "Achetez vos ordinateurs, cela coutera moins cher ou passez par une autre plateforme" (buy your computers, it will cost less, or use another platform), per his April 2025 review.

Who Is Fleet Best For?

Fleet was founded in Paris in April 2019 and opened a second office in Barcelona. It had about 45 employees and nearly 2,000 customers when the investor ISAI bought into it in February 2026. The five-star reviews point to three buyers it serves well.

• Small businesses in its home markets: Fleet operates directly in France, Spain, Germany and the UK, and most of the praise comes from there. "They listen, adapt quickly, and find solutions without overcomplicating things", writes one Spanish customer in an October 2025 review.
• Teams that want an operating cost, not a purchase: a lease turns a €100,000 laptop order into a fixed monthly line. Fleet markets a 90% approval rate for startups through its finance partners, with agreements signed within 24 hours.
• Companies with no IT team: the Manage and Secure tiers add device management, security monitoring and a helpdesk. A German customer found "the whole management part is really useful to us. Even with devices we did not lease", in his 2024 review.

Tequipy: An Alternative

Before Tequipy, one of its co-founders ran IT at Revolut, and he stayed through the years when the company went from 100 people to 5,000 in 17 offices. What he needed then is what Tequipy sells now: a way to buy a laptop in any country at the price the local Apple Store charges, with no contract behind it.

• You buy the device and you own it: each laptop is invoiced once at recommended retail price, with delivery and Apple Business Manager enrolment included. Nothing is financed, so there is no residual value to settle later.
• No contract and no exit fee: stop ordering and the bills stop. A first order can be a single laptop.
• [Global laptop procurement at retail price](https://www.tequipy.com/services/global-laptop-procurement): more than 600 authorized resellers buy in the employee's own country, so outside the EEA nothing crosses a border and customs never reaches the invoice.
• Delivery in 3 business days on average: 10 business days at the most, and next day across most of the UK and Europe.
• Pay after delivery: new customers get a $5,000 credit line with 7 calendar days to pay. It works like a purchase order. It is a payment window, and there is no interest and no financing behind it.

A lease is hard to compare with a purchase by looking at one monthly number, so the Tequipy pricing calculator does the sum for a whole year. You enter how many employees have devices, whether you use an HRIS, and your yearly counts of new hires, offboardings, servicing jobs, redeployments, devices in storage and sellbacks.

After that, it asks about Fleet or whoever supplies you now. How far above retail is the hardware? What do you pay each month for the platform, and what per device? On a lease, the monthly rate on your contract goes in that per-device box.

Every figure in the table is also listed on the Tequipy pricing page, next to the terms each one applies to.

Fleet Key Features

Three parts of the offer come up again and again in the reviews. One is the contract itself, one is the software on top of it, and one is what happens to the device when the contract ends.

Stand Out Feature #1: The 36-Month Device Lease

Everything Fleet sells rests on an operational lease, financed by outside partners and renewed every three years. In 2022, TechCrunch reported the launch rates: €99.90 a month for a 14" MacBook Pro and €54.90 for an M1 MacBook Air, both over 36 months.

The lease brings speed. Fleet markets 24-hour approval and delivery within 48 hours, and a German reviewer switching vendors in a hurry said the "first devices arrived even before I could inform our staff", in a March 2025 review.

It also brings confusion about what was signed. A French reviewer warned in 2024 that the offer was "pas de LOCATION d'ordinateurs mais de LEASING" (computer leasing rather than rental). Fleet's public reply confirmed it: "Il s'agit d'un contrat de location financière" (this is a financial leasing contract), under his February 2024 review.

Stand Out Feature #2: Cockpit and the IT Management Tiers

Cockpit is the web app where customers order devices, assign them to people and keep the asset register. Sign-up is open, with no sales call first. About eight Trustpilot reviews praise it, and it works on devices bought elsewhere as well as leased ones.

On top of that sit two paid tiers. Manage costs $9.90 per device a month and covers Fleet's own MDM, disk encryption, 24/7 support, zero-touch setup and a Slack channel for tickets. Secure costs $24.90 and adds managed EDR and detection of apps nobody approved. Zero-touch setup draws some of the warmest praise: "End to end zero-touch Enterprise device deployment is finally possible", writes a Dutch reviewer in a January 2026 review.

The AI Copilot, which answers first-line support tickets, is newer. No review we found mentions it yet.

Stand Out Feature #3: Refurbish, Donate or Recycle at the End

When a lease ends, Fleet collects the devices with return labels and then refurbishes, donates or recycles them. Customers get a donation certificate. Fleet holds ISO 27001 and SOC 2, which matters to buyers whose own auditors ask about the supplier.

The exit is also the most disputed part of the service. A Portuguese reviewer praised the offboarding flow in March 2026, per his review. Nine days later a Spanish reviewer called the exit "catastrophique" and wrote "Impossible de parler à un humain" (impossible to speak to a human), in a one-star review.

Fleet Pricing

Fleet shows a monthly rate on each product page instead of a purchase price, and the only public rate card is TechCrunch's from 2022. The IT management tiers are published. The two figures a buyer most needs are not: the cost of ending early and the price to buy the devices at the end.

A team that uses Fleet for procurement only told us the hardware carries "quite a large markup of, like, 20, 30 percent on top of retail". That is one buyer's evaluation, not a published rate.

Fleet Positives

• Support staff with names: more than 20 Trustpilot reviews thank a rep personally. "Benedetta has always been super responsive and helpful", writes a Polish customer in a December 2025 review.
• A dashboard people find easy: about eight reviews praise Cockpit, and several of them use it for devices they own as well as leased ones.
• Help on a hurried switch: a reviewer who needed "rather urgent support" after a vendor change got his first devices before his staff knew they were coming.

Fleet Negatives

• The price of the residual value: "Ils se gavent sur 36 loyers pour ensuite se gaver sur la valeur résiduelle" (they profit from 36 rents, then profit again from the residual value), writes one French customer in a March 2026 review.
• Repairs that go silent: a reviewer whose work computer went in for repair on 9 July 2023 still had no news on 18 August, and wrote of "silence radio par mail, par téléphone" (radio silence by email and phone), per her review.
• No one to talk to at the exit: the Spanish reviewer quoted above accused Fleet of making customers wait "pour encaisser plus" (to charge more) while they try to end the contract.
• Returns nobody tracks: a 2023 reviewer found "aucun suivi des ordinateurs renvoyés" (no tracking of returned computers), and contracts with no serial numbers, per her one-star review.

Customer Reviews

One positive. The vendor-change review from March 2025 is the clearest five-star account on the page. A customer needed devices fast after a switch, and he describes a transition that was "handled smoothly". That is the lease model at its best: one supplier, one catalogue, no purchase approval to wait for.

Two criticisms. The January 2026 buyback review is the most expensive complaint on record, with an exit price "35 à 40 % plus cher que le prix du neuf" in that reviewer's words. The second is from a founder in Germany whose laptop broke in December 2025. He waited "5 weeks for replacement due to 'delivery' problems", per his one-star review, while his company relied on Fleet for its equipment.

Neither problem is about the software. Both are about the physical device and who owns it, which is the part of laptop retrieval and replacement that a lease makes harder, because the laptop belongs to the finance partner.

Fleet Overall

The distribution explains the score better than the score does. Of about 129 Trustpilot reviews, 108 give five stars, two give four, one gives three, none give two, and 18 give one. Almost nobody sits in the middle. Customers are either very happy or very unhappy, and the reviews show when each group writes. Happy customers write during the lease, often after a rep solved a ticket. Unhappy ones write at a repair, an early return or the end of the contract.

Two details make the one-star group more credible than a small sample usually is. Trustpilot marks fleet.co as having no history of asking for reviews, so the five-star reviews are not formally invited either. And the negatives are specific: dates, amounts, contract terms.

No second platform exists to check against. Fleet.co has no G2 profile, its Capterra page returns an error, and TrustRadius, GetApp and PeerSpot have nothing. The Gartner Peer Insights "Fleet" rated 4.9 from 14 is fleetdm.com, a different company. Firstbase also leases devices, and its reviews on G2 and Trustpilot are worth reading next to these if both are on your shortlist.

Pro tip: read the one-star reviews in every language, then get the exit in writing. On Trustpilot, set the language filter to all languages and the stars filter to one, and run the French reviews through a translator.

Then ask Fleet three questions in writing before you sign. What is the buyback price for your configuration at months 12, 24 and 36? What would you owe if you returned ten devices at month 18? And who issues the invoice and handles a repair: Fleet, or the finance partner? A supplier that answers all three in writing has priced the exit. One that cannot answer has left it for later.

How to Choose a Device Lifecycle Platform

Three questions separate the suppliers in this category. None of them appears on a feature list, and all three decide what a laptop really costs over its life.

Feature Consideration #1: What You Own When the Contract Ends

Ownership decides what an early exit costs. A French customer who needed to return equipment early found "l'intégralité des loyers restants est due" (all the remaining rents are due), that the equipment could not be bought back, and that the process took three months, per his 2025 review.

With Tequipy the laptop belongs to you from delivery. When you no longer need it, you can store it, give it to the next hire, or use device buyback for laptops you own at 20% to 70% of the original value, paid in cash.

Feature Consideration #2: What Happens When a Device Breaks

A broken leased laptop can cost twice. One French customer spent three weeks without a computer "tout en continuant à payer la location" (while still paying the lease), then bought a second machine, and was asked for €700 to repair the leased one, per a 2023 review. Fleet replied publicly that it covered the repair in the end.

Tequipy repairs are not fast either: 14 business days on average from pickup to a working laptop. The difference is the replacement. A stored device or a new one ships at once, already enrolled through zero-touch deployment. A device that is dead on arrival is replaced the next day, or within two days at most.

Feature Consideration #3: Who Sends the Invoice

With a finance partner in the middle, a simple billing question has two owners. One reviewer wrote that support "renvoie souvent la faute sur leurs partenaires financiers. Difficile d'avoir les factures" (often blames the finance partners; hard to get invoices), in his April 2025 review.

Tequipy sends one invoice on the day of delivery, per order or bundled every 14 days, in EUR, GBP or USD. The PO number, recipient and billing entity can be set per order. The same rule covers every later stage of IT asset lifecycle management: one supplier and one invoice.

Alternative To Fleet: Tequipy

Tequipy buys, enrols, collects, stores and resells company laptops in 180+ countries. The customer owns every device. There is no headcount minimum, no contract and no finance partner, and each service has a published price.

Tequipy Key Features

Three features matter most to a buyer comparing Tequipy with a lease. Each one changes what happens at the moments where the Fleet reviews turn negative.

Stand Out Feature #1: Purchase at Recommended Retail Price

A MacBook that costs $1,800 at the local Apple Store costs $1,800 on Tequipy, with delivery and enrolment included. Tequipy buys below retail through volume agreements with its resellers and earns its margin there, not on the customer's invoice. The price is the same for one device or a hundred.

That matters most when a buyer compares the monthly rate on a lease with the purchase price. TapTap Send's Director of IT and Information Security points to "the transparency of their pricing and process" in the TapTap Send case study. The company now saves about $6,500 a month after bringing three separate purchasing processes into one.

Stand Out Feature #2: Local Sourcing in 180+ Countries

A Tequipy order is filled inside the employee's own country, by one of more than 600 authorized partner resellers. Outside the EEA, no device crosses a border, so there is no customs delay and no import duty. China and Ukraine are covered. Only Russia, Belarus and North Korea are not.

Booksy tested this on Latin America first, the region that had failed it before. Its Director of Enterprise Technology and Security says that when "we suddenly needed to equip new hires in places like the Philippines or Colombia, they delivered quickly and at a fair price", in the Booksy case study. Booksy now records 99% of devices delivered before each new hire's start date.

Stand Out Feature #3: Services on Devices You Bought Elsewhere

Offboarding, storage, repair and redeployment all work on laptops Tequipy did not sell. You upload existing devices by CSV and they appear in the same asset register as new ones.

This is what makes a switch gradual. A company partway through a Fleet lease can buy new-hire laptops through Tequipy now, and move each leased device off its books as its contract ends. RemoFirst runs collection this way across 30 countries. Every company device came back, and the company prevents losses of about $2,000 per employee.

Tequipy Pricing

Where Tequipy Shines

• Nothing to settle at the end: no residual value, no remaining rents and no buyback quote. A device you stop needing is yours to store, redeploy or sell back.
• Hiring outside Western Europe: the same process and the same 10 business day maximum apply in the Philippines, Colombia and Kazakhstan as in Spain. RemoFirst collects devices in Colombia, the UK and Kazakhstan through the same account.
• One company to deal with: the supplier, the invoice and the Slack channel all belong to the same team. No finance partner sits in the middle.

Where Tequipy Falls Short

• There is no leasing or financing. You pay for each device after delivery, within 7 calendar days on the credit line. A business that needs to spread the cost of hardware over 36 months will not get that from Tequipy.
• There is no security or helpdesk tier. Tequipy enrols devices into the MDM you already run, and it does not sell MDM, EDR or first-line support of its own, as Fleet's Secure tier does.
• SOC 2 is still in progress. Fleet holds it today; Tequipy holds ISO 27001 and shares its penetration test reports. If your security review requires SOC 2, ask the team where that audit stands.

Tequipy Customer Reviews

Lisa Kiseleva, People Operations Specialist at Gigs, which hires across 20 countries, writes: "While many vendors say they're global, Tequipy actually delivers." The Gigs case study records more than 100 hours a month saved, with no extra hire for device logistics.

Dimitrios Stergiou at TapTap Send describes the day-to-day: "Their platform makes sourcing, configuring, and shipping devices to our global team incredibly simple and efficient." His team manages Apple devices through Jamf and gets back more than 40 hours a month.

Who Tequipy Is Best For

• Teams hiring outside Western Europe and the US: one process for every country, and a delivery commitment that does not change with the destination.
• Companies with a Fleet lease ending in the next year: equip new hires through a purchase now and let the lease run out, without a buyback decision.
• Finance leads who want the asset on their own books: a laptop bought at retail price and sold back later is simpler to account for than 36 rents and a residual value.
• Companies about to hire in a new country for the first time: the day a new hire starts where you have no entity and no reseller, the old process stops working.

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Is Fleet.co on G2 or Capterra?

No. Fleet.co has no claimed G2 profile, and its Capterra page returns an error with no review count. Most "Fleet" profiles on both sites belong to unrelated products.

Does Fleet Reply to Negative Reviews?

Yes, often. It publicly confirmed a financial leasing contract to one 2024 critic. A 2025 reviewer later added that nobody contacted him after Fleet's public reply.

Can You Buy the Laptop at the End of a Fleet Lease?

Sometimes. One 2026 reviewer was quoted 35 to 40% above the price of new. Another, returning devices early, was told they could not be bought back.

Does Fleet Charge a Platform Fee?

No, not on the lease itself; Cockpit is included. The optional Manage and Secure tiers cost $9.90 and $24.90 per device a month.

Who Owns Fleet Now?

Its founders still hold the majority. ISAI Expansion bought in through a February 2026 buyout, per ISAI's announcement, valuing Fleet at €100 million, per EU-Startups.

Can Tequipy Work Alongside an Existing Fleet Lease?

Yes. Tequipy laptop procurement buys new-hire devices locally in 180+ countries while the lease runs, and devices you own can be uploaded and managed in the same platform.