7 Best Laptop Retrieval Services for Remote Teams in 2026

Your employee in Colombia just handed in their notice. The one in Kazakhstan is leaving next month. And somewhere in the Philippines, there's a company MacBook that's been sitting with an ex-employee for three months.

This is what poor laptop retrieval looks like in practice, and research shows only 71% of company-issued devices are successfully returned after employee offboarding.

The best laptop retrieval services solve this with scheduled courier pickups, pre-paid return packaging, certified data wiping, and a full chain of custody, handled without IT having to chase anyone. This guide compares what each option does, where it works, what it costs, and who it suits.

How We Chose the Top Laptop Retrieval Services

We evaluated each service against four criteria that matter most to distributed IT and Ops teams:

Geographic coverage that works: real delivery and retrieval capability, not a headline country count, in the markets where remote teams hire: LATAM, APAC, Eastern Europe, the Middle East, and Central Asia.

Retrieval process quality: does the service handle courier scheduling, packaging, and employee communication, or does it push work back onto your team?

Total cost of ownership: hardware markup, platform fees, and per-retrieval pricing, not just the headline rate.

Data and security standards: certified data wiping, chain of custody documentation, and compliance certifications.

We cross-referenced vendor claims against verified customer reviews on G2, Capterra, and Trustpilot, and against IT and Ops feedback from sales calls.

7 Best Laptop Retrieval Services: Quickly Compared

If your team spans several countries and you need reliable retrieval, test Tequipy first: no contract, no minimum, and your first order can go out in under 24 hours.

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Tequipy: Best Laptop Retrieval Service for Global Remote Teams

Tequipy is an end-to-end IT asset lifecycle management platform built for companies with employees in multiple countries, providing remote equipment management across the full device lifecycle, including global laptop procurement. Unlike services that work in the US but fall apart in Colombia or Kazakhstan, Tequipy sources devices locally through 600+ authorized resellers in 180+ countries – and retrieves them the same way: courier pickup from the employee's door, wherever they are.

The numbers that matter: 100% device recovery rate (vs. 71% market standard), 99% delivery before employee start date, and an average global delivery time of 3 business days, 10 at most. Platform free for up to 100 devices. No hardware markups. No long-term contracts.

Tequipy Key Features

Tequipy covers the full device lifecycle: buy, pre-configure, deploy, service, offboard, store, redeploy, and sell back. All services work on devices purchased through Tequipy or elsewhere – no lock-in.

Global Laptop Retrieval with 100% Recovery Rate

When an employee leaves, Tequipy handles everything: courier scheduling, packaging materials, pickup from the employee's home address, certified data wipe, and storage or redeployment. The full process can be managed through a laptop lifecycle management service without the IT team coordinating each step. The process runs in 180+ countries, including consistently difficult markets like Kazakhstan, Colombia, the Philippines, and Ukraine.

The industry average device recovery rate at offboarding is 71%, meaning roughly 3 in 10 company laptops disappear with departing employees. Tequipy's rate is 100% across its customer base. RemoFirst, an Employer of Record platform with employees across 30 countries, said: 

"Before working with them, we faced numerous logistical challenges – from having to purchase laptops remotely for new hires, to figuring out how to collect and reset devices left behind after offboarding in Colombia, UK, or Kazakhstan." After switching to Tequipy: 100% recovery, every cycle.

RemoFirst reports saving approximately $2,000 per employee in prevented losses.

See how laptop lifecycle management handles retrieval at scale.

One-Click Offboarding: No Coordination Overhead

Most retrieval services require your IT team to chase courier schedules, send packaging, and follow up with departing employees. Tequipy automates the coordination layer. Once an offboarding is triggered (manually or via HRIS integration), the platform handles employee communication, courier booking, packaging dispatch, and status tracking, all visible in one live dashboard.

TapTap Send, a fintech with 250+ employees, was running three separate procurement and offboarding processes before Tequipy. After consolidating: 40+ hours per month saved on IT management, $6,500/month in cost savings, and 100% device recovery across all geographies.

Gigs, a 100-person international startup, described managing IT logistics before Tequipy as "a constant headache." Post-Tequipy: "What truly sets them apart is consistency." The platform replaced what would otherwise have been a full-time IT logistics hire.

Keep every offboarding step organized with an IT Onboarding and Offboarding Checklist.

Dedicated Slack Channel: Retrieval Support That Responds in Minutes

Every Tequipy customer gets a dedicated Slack channel with direct access to their account team. Retrieval edge cases (a former employee who isn't responding, a courier issue in a non-standard country, a last-minute address change) get resolved the same day, not via a ticketing system that takes days.

This is the most consistently cited strength across every Tequipy customer review. 

Gigs: "They're hands-down one of the most responsive and solution-oriented teams I've worked with. No unnecessary back-and-forth, no complex processes – just practical, fast help whenever we need it." 

Booksy: "What sets them apart is their incredible responsiveness and true global reach."

In retrieval, timing matters (recovering a device before an ex-employee moves or discards it): a same-day reply instead of two days can mean a device recovered instead of lost.

‍Tequipy Pricing

All pricing is pay-as-you-go. No annual commitment, no upfront services bundle, no per-seat fee.

Retrieval is often sold inside a per-user bundle. Deel IT's Starter bundle, which includes MDM and endpoint protection, costs $58,800 a year for a 100-person team at $49 per user per month (October 2026), whether anyone leaves or not. In our pricing calculator, the same team pays Tequipy $2,856 a year for its services, including 6 offboardings, and the platform is free at that size. The optional HRIS add-on is $199 a month. Enter your own offboardings and see for yourself.

Where Tequipy Shines

• 100% retrieval rate in 180+ countries: The only service in this list with a verified 100% global device recovery rate, including markets that other platforms explicitly don't cover (Central Asia, the Caucasus). No pre-stocking required.
• RRP hardware pricing, platform free up to 100 devices: A $1,800 MacBook costs $1,800. No monthly per-seat subscription, no services retainer billed upfront. You pay for offboardings, storage, and redeployments when you use them, not as a standing commitment.
• Start in under 24 hours, no contract: Account setup takes less than a day. Place one retrieval order in any country and judge the service before committing further.

Where Tequipy Falls Short

• No hardware leasing: Tequipy sells devices at RRP outright and does not lease or finance hardware anywhere.
• Fewer native HRIS integrations than some competitors: Tequipy works alongside your existing MDM (Jamf Pro / Jamf Now, Iru (Kandji), Microsoft Intune, Mosyle, Hexnode, and any other ABM‑compatible MDM solution) and integrates with major HRIS systems (HiBob, BambooHR and Workday), but the native integration catalogue is smaller than some of the competitors. If deep, automated workflow integration across a large HR tech stack is the primary use case, that's worth evaluating.

Tequipy Customer Reviews

"We've been partnering with Tequipy for over two years, and their support has been invaluable. They assist us with laptop deliveries, repairs, MDM, and retrievals across 30 countries where our team members are located. Before working with them, we faced numerous logistical challenges... Their team handles all of this smoothly and stress-free." – Lera Lykholiet, People Operations Specialist, RemoFirst

"Working with Tequipy has been an absolute game-changer for us. We hire across 20 countries, and global IT logistics used to be a constant headache – until Tequipy found us... I can't imagine managing our IT logistics without them anymore." – Lisa Kiseleva, People Operations Specialist, Gigs

Who Tequipy Is Best For

• Globally distributed teams with employees in hard-to-reach countries: If your workforce includes people in LATAM, Southeast Asia, the Middle East, Eastern Europe, or Central Asia – and you need to get equipment back from terminated employees reliably in all of those places – Tequipy is built specifically for this.
• IT and Ops teams that want to stop managing vendor relationships: Tequipy replaces a patchwork of local procurement and retrieval vendors with one Slack channel and one invoice. Companies like TapTap Send went from three separate procurement processes to one platform.
• Teams that want to test before committing: No contract, no minimum, no platform fee for up to 100 devices. Place one retrieval order in any country before deciding.
• Finance-conscious teams tired of markups and retainers: If you're currently paying a per-seat platform subscription or seeing 25–45% hardware markups, the cost comparison is worth running.

Workwize: Best for US-Centric Teams with Large HRIS/MDM Stack

Workwize now claims 130+ countries and lists a Basic plan at $8 a seat plus a $540 platform fee, according to its own website in October 2026. Workwize is an Amsterdam-based IT asset management platform covering procurement, deployment, retrieval, and disposal. Founded in 2020 and backed by $15.4M in funding (including a $13M Series A in January 2025), it positions itself as a full-lifecycle solution for companies with 150+ employees. Its strongest card is integration depth: 100+ HRIS integrations, per its pricing page, that automate onboarding and offboarding.

Where it struggles is outside its warehouse hubs. Workwize runs a hybrid model: 13–14 regional warehouses for fast fulfillment, and a supplier network for everywhere else. For retrieval, it announced global IT asset decommissioning in September 2026; no user review has tested it yet.

Workwize Key Features

End-to-End Lifecycle Management

Workwize covers the full device lifecycle: procurement, MDM/ABM/Autopilot enrollment, deployment, repair (with replacement device shipped during repair), retrieval, certified data wiping, refurbishment, redeployment, and disposal. Devices can recover up to 45% of their original value through Workwize's resale program. Firstbase covers the same lifecycle but differs on retrieval, coverage, and resale; compare them in Firstbase vs Workwize.

One important caveat on retrieval: the platform's published "130+ countries" coverage applies to new-device shipping via the supplier network. Retrieval has been narrower, tied to its warehouse hubs; the global decommissioning service announced in September 2026 has no user reviews yet. 

In countries without a warehouse, the retrieval fallback is a shipment to a local office, not the courier pickup from home that distributed teams need.

Learn how providing laptops to employees works across the full device lifecycle.

Deep HRIS and MDM Integration

This is Workwize's most differentiated feature. The platform lists 100+ HRIS integrations: Workday, HiBob, BambooHR, Personio, Rippling, Gusto, ADP, UKG, Okta, JumpCloud, Microsoft Intune, Jamf, and many others. 

When connected, onboarding and offboarding workflows trigger automatically: a new hire in HiBob fires a device order; a departure in Workday triggers a retrieval request. For IT teams with a large HR tech stack, this automation is valuable.

One G2 reviewer from a financial services company summarized it: "It connects smoothly with Workday and Okta, which saves a ton of manual work." Another described it as: "New hires get their stuff automatically, and offboarding happens without anyone from IT getting involved."

Self-Service Employee Portal

Employees can access Workwize's branded storefront to view their equipment, request peripherals, or initiate a return. IT admins control catalog contents and can pre-define approved equipment by role or department. The portal cuts routine hardware requests to IT.

Workwize Pricing

Workwize pricing starts at $8 per seat plus a $540 platform fee (Basic), per Workwize's own page; other figures come from user reports on G2, Capterra, Reddit, and sales conversations, giving Workwize reviews added context around the platform’s actual cost. Reading both fees as monthly, our estimate for 150 seats on Basic is about $20,880 a year in platform fees alone, before hardware markups and line-item add-ons (shipping, warehouse and packaging fees, listed by one user).

Where Workwize Shines

• HRIS/MDM integration breadth: Workwize lists 100+ HRIS integrations on its pricing page. If your HR tech stack includes multiple systems and you want automatic trigger-based onboarding and offboarding, Workwize is a strong fit.
• Strong US performance: Multiple reviewers confirm the service works reliably in the US, noting fast dispatch, accurate orders, and solid account management.

Where Workwize Falls Short

• Retrieval coverage collapses outside warehouse hubs: Users report 4–6 week delivery times in Europe and India, and a September 2026 Trustpilot reviewer wrote that equipment "will end up on a different continent." The 130+ country headline is unproven for retrieval.
• Expensive and opaque: One user reports a 30% hardware markup as well as platform fees. Another lists per-seat fees plus shipping, warehouse and package charges, and says: "They nickel and dime you to death."

Workwize Customer Reviews

"The integration with our HR system (HiBob) and MDM (Jamf) created seamless workflows. We also appreciate the intuitive dashboard that gives real time visibility into asset status." – Aeren B., G2

"If you are trying to use these services in the EU, Australia, India, or South America you should wait until their product and processes are more matured." – Verified Computer Software user, G2 (2/5 stars)

Who Workwize Is Best For

• US-centric companies with 150+ FTE that want deep HRIS/MDM automation and are comfortable paying a per-seat platform subscription.
• Teams for whom integration breadth is the #1 priority: if connecting Workday, HiBob, Rippling, Okta, and Jamf into a single automated workflow is the core requirement, Workwize has a large connector library.
• Not recommended for: teams with significant headcount in APAC, LATAM (outside Brazil), the Middle East, Eastern Europe, or Central Asia, or teams that want to start with a low-commitment pilot before locking into an annual contract.

Firstbase: Best for US/UK/EU Teams That Want Leasing Options

As of October 2026, Firstbase charges $27,500 a year for its 100-user Starter Edition on AWS Marketplace. Firstbase is an IT asset management platform acquired by AppDirect in December 2024. It covers the full device lifecycle – procurement, zero-touch deployment, retrieval, certified data wiping, storage, redeployment, and ITAD – across what it describes as 150+ countries, with three procurement models: outright purchase, lease (24–36 month HaaS terms), and bring-your-own-device management.

In the four core regions – US, UK, EU, and Canada – Firstbase operates its own warehouses and delivers on its marketing claims reliably. Outside those regions (Tier 2: APAC, LATAM, MEA), the service is mediated through third-party partners, with material capability gaps: no BYOD shipments accepted, custom imaging not available, and returns processing limited to laptops and docks only. 

Despite the "150+ country" headline, Firstbase's own support documentation openly describes this two-tier model.

Firstbase Key Features

Automated Retrieval Kits with 97%+ Recovery Rate

Firstbase's headline retrieval statistic is a 97%+ recovery rate – above the 71% industry standard but below Tequipy's 100%. The retrieval flow is well-regarded: when an employee offboards, Firstbase dispatches a kit with pre-paid return label, secure packaging, and step-by-step instructions. The employee drops it off or schedules a pickup; Firstbase handles wiping (NIST 800-88 compliant), storage, and redeployment.

Multiple G2 reviewers confirm this works well in Tier 1 regions. One IT specialist described it as: "When we have to collect a machine, Firstbase sends the whole return kit. It saves us the equivalent of an FTE every year." An IT support reviewer noted the retrieval process is particularly useful in difficult offboarding situations: "FirstBase acts as an effective intermediary between the company and the departing user."

In Tier 2 regions, retrieval is limited to laptops and docks only – no monitors, phones, or peripherals – and ITAD certificates of destruction are not available in five LATAM warehouses (Brazil, Mexico, Argentina, Colombia, Guatemala).

Zero-Touch Deployment with HRIS Integrations

Firstbase pre-enrolls devices in ABM (Apple Business Manager) or Windows Autopilot before they leave the warehouse, and integrates with 20+ HRIS systems including Workday, BambooHR, HiBob, ADP, Okta, and Rippling. A new hire created in the HRIS can trigger an automatic equipment package assignment and ship. One G2 reviewer described their Okta integration: "It creates new hire user accounts and auto-assigns equipment packages based on an employee's role or department, cutting down our manual work."

ITAD and Device Resale

Firstbase's ITAD program includes NIST 800-88 wiping, certified destruction, and remarketing: the company claims customers recover 40–65% of original device value through automated refurbishment and resale, applied as quarterly resale credits. This is one of the stronger end-of-life programs in the category, though it's only fully operational in Tier 1 markets.

Firstbase Pricing

Firstbase pricing is mostly contact-sales; on AWS Marketplace, a 12-month, 100-user contract is listed at $27,500. The figures above come from a 2023 PriceLevel buyer report for a 501–1,000 employee US company, negotiated down from a $220,000 list price to $170,000/year. One prospect in a Tequipy sales conversation said: "$80,000 just to sign with them, plus they push $100,000 action plans for prepaid services."

Where Firstbase Shines

• Best-in-class platform UX and customer support in Tier 1: Firstbase scores well (G2: 4.7/5, 51 reviews). Reviewers cite an intuitive admin interface, excellent customer success management, and a product team that actively incorporates feedback.
• Hardware leasing (HaaS): Firstbase is one of the few platforms in this list offering genuine 24–36 month leasing across US, UK, EU, and Canada. For finance teams that want to move hardware off the balance sheet, this sets it apart.

Where Firstbase Falls Short

• Expensive entry commitment, no pilot path: Outside AppDirect's free edition (US companies, up to 50 employees, no returns), there is no single-order entry point and no contract shorter than annual. The public entry price is a 12-month contract at $27,500 for 100 users on AWS Marketplace.
• Tier 2 coverage gaps are documented: Multiple G2 reviews, Tequipy sales calls, and Firstbase's own support documentation confirm material retrieval limitations in APAC, LATAM, and MEA. Users report having to find Firstbase alternatives in markets that fall outside its warehouse footprint.

Firstbase Customer Reviews

"It saves us the equivalent of an FTE every year. I feel like they are an integral part of our IT team." – Chris C., Sr. IT Specialist, G2

"As we grow in new markets, Firstbase isn't always available yet – we occasionally have use cases where Firstbase simply isn't an option." – John J., IT Support Engineer, G2

Compare Firstbase reviews before committing to a long-term lease.

Who Firstbase Is Best For

• Mid-to-large companies (200+ employees) operating primarily in the US, UK, EU, or Canada that want a polished lifecycle platform with leasing options and can absorb a $45,000 annual platform fee (one buyer's 2023 report).
• Companies that prioritize hardware-as-a-service financing – Firstbase's 24–36 month leasing model is genuinely useful for teams that want predictable OpEx over upfront hardware CapEx.
• Not recommended for: companies with significant headcount in APAC, LATAM, MEA, or Eastern Europe; smaller teams for whom the platform-fee floor isn't justifiable; or any team that needs a low-commitment pilot before signing.

GroWrk: Best À La Carte Retrieval for US and LATAM Teams

GroWrk is a San Diego-based IT lifecycle platform serving distributed teams across 150+ countries. Founded in 2019 and operationally bootstrapped since 2022 (cash-flow positive per investor Hustle Fund), it runs two commercial models side by side: a free À La Carte tier with pay-per-order pricing, and a Flex subscription with a 12-month contract and per-workstation monthly fee. 

For teams that need only retrieval, storage, and procurement without a subscription, the À La Carte tier is competitive.

The platform's strongest documented performance is in the US and LATAM – particularly Chile, Colombia, Brazil, Argentina, and Uruguay, where multiple G2 reviewers confirm consistent, reliable service. 

Outside those regions, execution is less predictable: documented failures in Egypt (contract terminated), Central Europe (one-month delivery failure), and India (2-week SLAs requiring daily follow-up).

GroWrk Key Features

À La Carte Retrieval – No Contract Required

GroWrk's À La Carte tier covers global procurement, device retrieval, storage, global logistics, pre-configuration, remote wiping, and basic MDM enrollment, all with no platform fee, no workstation fee, and no contract. Offboardings are billed per transaction. It is the closest equivalent to Tequipy's model in this list, and the tier to evaluate if you want to test retrieval before committing.

The À La Carte tier does not include MDM zero-touch deployment, HRIS integrations, a dedicated Customer Success Manager, the Employee Dashboard, multi-subsidiary billing, or buy-back services. All of those features require upgrading to Flex, which adds a 12-month contract and a per-workstation monthly fee.

Strong LATAM Coverage

GroWrk's most distinctive geographic strength is Latin America. Multiple G2 reviewers specifically call out reliable service across Chile, Colombia, Brazil, Argentina, and Uruguay. For companies hiring heavily in LATAM who need a no-commitment option for retrieval, GroWrk's À La Carte tier is a credible choice.

One reviewer with 3+ years on the platform described it: "My team members whether they are in Chile, Colombia, Brazil, Argentina, Uruguay, etc - I can expect they'll receive similar service."

Dedicated Customer Success Management (Flex Only)

Flex customers get a named CSM as the point of contact for procurement, retrieval, and lifecycle questions. This is the feature most praised in GroWrk's G2 reviews: 18 of them praise its customer support. The catch: À La Carte users don't get a dedicated CSM.

GroWrk Pricing

Hardware pricing is not publicly disclosed. A current GroWrk customer in a Tequipy sales conversation gave a specific comparison: a MacBook costing $1,700–$1,800 direct was quoted by GroWrk at $2,500–$2,600 – a $700–$800 markup per device, roughly 40–45%.

Where GroWrk Shines

• True no-commitment entry on À La Carte: Free platform access, pay-per-transaction retrieval and procurement, no contract. The lowest-friction way to test a retrieval service outside of Tequipy.
• Reliable LATAM performance: Consistently praised for US and LATAM coverage. For companies whose remote workforce is concentrated in the Americas, GroWrk's À La Carte tier is a genuinely viable option when comparing GroWrk alternatives.

Where GroWrk Falls Short

• Hardware markup of 25–45% is the category's worst-documented cost problem: Multiple independent sources (G2 reviewers, Reddit users, and direct Tequipy sales conversations) confirm GroWrk's hardware pricing runs well above RRP. One G2 reviewer called it "substantially more expensive (often 2-3 times more) than buying it yourself."
• Execution outside US and LATAM is inconsistent: Egypt (contract terminated after service failure), Central Europe (one-month delivery failure), India (2-week SLAs). A 4–5 year GroWrk customer described a recent shipment that "took two months to get out the door."

GroWrk Customer Reviews

"GroWrk handles everything – from procuring and refurbishing devices to secure storage and asset disposal. It's a full lifecycle management solution." – Itay V., G2

"It's been more than month since I submitted my request, and they still can't deliver a laptop to a Central European country." (Trustpilot reviewer, December 2025)

‍Who GroWrk Is Best For

• US and LATAM-focused teams that want a no-commitment retrieval option: The À La Carte tier is a fair, low-friction starting point for companies whose hiring map is concentrated in North and South America.
• Teams evaluating Flex carefully: If your needs include MDM zero-touch, HRIS integrations, or a dedicated CSM, Flex may fit, but test the hardware pricing and delivery times in your countries before signing a 12-month contract.
• Not recommended for: companies prioritizing hardware pricing transparency, teams with significant presence in APAC, Eastern Europe, the Middle East, or Africa, or any team that has been burned by opaque international logistics costs.

Deel IT (prev. Hofy): Best for Companies Already on Deel

Deel IT charges $49 a user each month for Starter, its cheapest paid bundle, as of October 2026. Deel IT is the hardware and device lifecycle arm of Deel, the workforce management platform serving 40,000+ customers across EOR, contractors, payroll, and benefits. Formerly known as Hofy (acquired July 2024, rebranded September 2024), Deel IT covers procurement, MDM pre-configuration, deployment, retrieval, storage, redeployment, and certified data erasure across 130+ countries, covering the core stages of device lifecycle management.

Its single biggest advantage, and the only reason to choose it over a standalone IT vendor, is the native integration with the broader Deel platform. If your company already uses Deel for EOR, contractors, or payroll, Deel IT means equipment logistics happen in the same portal, triggered by the same offboarding events, without a separate vendor relationship.

Outside that specific context, Deel IT prices devices from the US retail price plus a store fee that customers put at 25%, with real markups often at 40–50%; per-user bundles start at $49 per user per month (Starter); and rentals run 12 or 24 months. One customer described being locked in by unused service credits.

Deel IT Key Features

Deel Ecosystem Integration: Onboarding, offboarding, contractor conversion, payroll events, and equipment management all live in one portal. This is the moat – for Deel-native companies, adding IT to the relationship means no additional tool, no additional login, no additional vendor to manage.

MDM Pre-Configuration and Native Modules: Devices arrive enrolled in ABM or Autopilot. MDM and endpoint protection come inside Deel's per-user bundles from $49 per user per month (Starter); access management sits in the $149 Scale bundle.

130+ Country Coverage: Broadly confirmed, with documented gaps in specific markets – Armenia not covered, EU-to-UK shipping failures, inconsistent execution in Colombia and India.

Deel IT Pricing

At the Starter list price, 130 seats cost $76,440 a year, before any hardware.

See how Hofy alternatives compare on pricing and flexibility.

Where Deel IT Shines

• Unbeatable for Deel-native companies: If Deel already manages your payroll, EOR, and contractors, Deel IT's single-portal experience is a genuine operational simplification that standalone IT vendors can't match.

Where Deel IT Falls Short

• Hardware markup and per-user fees make it structurally expensive: A $2,000 laptop quoted at $3,300 (one customer's quote) is a real, documented experience, not an outlier. Starter alone for 130 seats runs $76,440 a year.
• Lock-in is structural: Pro needs a contract, rentals run 12 or 24 months, and one customer said unused service credits kept them from switching mid-year.

Deel IT Customer Reviews

"Global device logistics without the headache. It's really strong at shipping, managing, and retrieving laptops and equipment for distributed teams across tons of countries." (Krzysztof U., Language and Data Reviewer, G2, incentivized review, 4/5)

"The device cost was like double what the actual device was. It's ridiculous." – Customer interview, Tequipy sales conversation

Who Deel IT Is Best For

• Companies deeply embedded in the Deel ecosystem – EOR, contractors, payroll – for whom a single-vendor IT experience justifies the pricing premium.
• Not recommended for: companies evaluating IT vendors independently of Deel; teams sensitive to hardware pricing; any company that wants lifecycle services without a contract (free Essentials covers ordering only).

Allwhere: Good for US Retrieval, Limited Global Coverage

Allwhere is a Brooklyn-based IT lifecycle platform founded in 2021, covering 54 countries across North America, Latin America, Europe, ANZ, and three Asian markets. It operates with no platform fee, no minimums, and no long-term contracts, close to Tequipy's model, but a 4% service fee lands on each transaction. Its dashboard and tracking UI is well-regarded, and US retrieval performance is specifically praised by multiple customers.

The limitation is geographic. On its Beta Regions grid, 15 of 50 countries offer only procurement: no retrieval, deployment or storage there. Allwhere's 54 countries exclude all of MENA, all of Africa, all of CIS/Caucasus (Ukraine, Georgia, Armenia, Azerbaijan, Kazakhstan), most of Asia outside India, Japan and the Philippines, and most of non-EU Europe, including Norway and Switzerland. One Reddit user reported being told post-contract that Allwhere couldn't deliver to a country they'd been pitched as covered. A customer using Allwhere in both the US and UK said they offer "significantly better coverage and service in the US."

Best for: US-headquartered companies hiring primarily inside Allwhere's 54 countries, where geographic edge cases aren't a concern and the priority is a clean platform with no recurring fees.

Compare Allwhere Pricing with published alternatives.

Not a fit for: any company with hiring in MENA, Africa, Central Asia, the Caucasus, or Asia, where no listed location offers retrieval yet. For those use cases, Allwhere has a documented pattern of either not covering the country or delivering inconsistently compared to its core US performance.

Fleet: Best for Western European SMEs That Want Leasing

Fleet is a Paris-based Device-as-a-Service platform founded in 2019, operating primarily in about 10 to 12 European countries plus the US (February 2026); its September 2026 relaunch markets 150 countries. In February 2026, it closed its first LBO at a €100M valuation after seven years of bootstrapped growth, a signal of strong unit economics in its home market.

Fleet's core offer is a 36-month operational lease financed through third-party financial partners: the company handles procurement, MDM enrollment, warranty management, and end-of-life (refurb, donate, or recycle), bundled into a fixed monthly lease rate. It also sells IT management (no published price) and a cybersecurity tier with EDR and shadow IT management, "starting at €11.50 per device/month".

One Tequipy prospect currently using Fleet for procurement reported a 20–30% hardware markup over retail, rising to approximately 50% effective when MDM and support services bundled into the lease aren't needed. A Trustpilot reviewer flagged the core positioning problem: "Misleading ad, it's not rental, it's leasing!" The 36-month commitment is firmer than Fleet's "flexible monthly" marketing implies.

Best for: SMEs in France, Spain, Germany, the UK and nearby Western European markets that want a bundled procurement + MDM + cybersecurity vendor and prefer converting hardware CapEx to predictable monthly OpEx via a 36-month lease.

Not a fit for: companies hiring outside Western Europe and the US; teams that want to own devices outright at RRP without a financing structure; or any company that needs per-event retrieval proven across many countries (Fleet's new service has no user reviews yet).

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How to Choose the Best Laptop Retrieval Service

The right laptop retrieval service depends on three things: where your employees are, how much coordination you're willing to own internally, and what you're prepared to commit to commercially before you've seen the service work.

Geographic Coverage: In Practice, Not Just on Paper

Every service in this list claims global coverage. What matters is not the country count but whether the service can execute a full retrieval workflow (courier pickup, certified wipe, chain of custody documentation) in the countries where your employees are.

The gap between marketed and real coverage recurs in this category. Workwize publishes "130+ countries" on its homepage, but its global decommissioning, announced in September 2026, has not yet been tested in user reviews. 

Firstbase markets "150+ countries" and documents a two-tier model in its own support pages – full service in US/UK/EU/Canada, partner-mediated with material limitations everywhere else. 

GroWrk's strongest verified performance is in the US and LATAM; Egypt and Central Europe have documented failures. Allwhere's 54 countries exclude all of MENA, Africa, and Central Asia.

Shipping devices abroad too? See how to ship a laptop internationally.

How to test this before committing: List the five countries where you have the most remote employees, prioritizing the ones where you've had logistics problems before. Ask each vendor to confirm full retrieval capability (courier pickup to employee's door, certified wipe, storage or redeployment) in every one. Then test on your hardest country with a single order before signing anything.

Retrieval Process Quality: What You Own vs. What They Own

Two different models share the "retrieval service" label:

The productized model handles everything: courier scheduling, packaging dispatch to the employee, employee communication, pickup confirmation, transit tracking, certified data wipe, and storage or redeployment, with live dashboard visibility and a team to message when something goes wrong. Your IT team places the order and watches it complete.

The coordination model requires your team to manage the moving parts: chasing the employee, arranging the courier, confirming the address, following up when the pickup is missed. The vendor provides a label and a wipe certificate. The logistics are yours.

The distinction matters most when the employee isn't cooperating, is in a country without a physical office, or has already moved. That is when retrieval fails, and where the industry's 71% recovery rate comes from.

Look for services that describe their employee communication process: how many times they contact the departing employee, what happens if there's no response, and whether escalation works without your team.

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Tequipy's standard retrieval process sends the employee 5 emails over about 12 days. If there's no response, the customer's team is notified with Tequipy CC'd, and a formal notice about device ownership can follow. 

For context: only 55% of companies fully secure access to unrecovered devices after offboarding: the retrieval problem is also a security problem.

Pricing Structure: What You Pay When You Don't Use It

The most important price question is what you pay in months when nothing happens.

Several services in this category bill a per-seat monthly fee – sometimes called a "cost-to-field" fee, a "workstation management fee," or a "platform subscription" – regardless of whether any devices were ordered, retrieved, or stored that month. 

On its Basic plan, Workwize asks $8 per seat on top of a $540 platform fee. Deel IT charges from $49 per user per month (Starter). 

Firstbase's public entry price is $27,500 for 12 months and 100 users (AWS Marketplace). These fees are billed whether your headcount grew by 20 people or stayed flat.

On top of platform fees, most competitors in this list mark up hardware above RRP: Workwize at approximately 30%, GroWrk at 25–45%, Deel IT at 25% (its store fee, per customers) to 50%+ in harder markets, Fleet at 20–30%. Hardware markup compounds with every device order.

The alternative charges only for use: a fee per retrieval, monthly storage per device while warehoused, and a fee per redeployment. No standing commitment.

With variable hiring (a burst of onboarding in Q1, slower months in summer), pay-as-you-go pricing makes IT cost track activity. 

A subscription charges the same in February as in March, whether you had one departure or twenty.

Tequipy's retrieval pricing is $70–$150 per device, storage at $12/device/month, redeployment at $70–$150. Platform access is free for up to 100 devices and $99/month flat above that, not per seat or per user; the HRIS integration costs $199/month as an option. There are no upfront commitments.

Contract Commitment: Can You Test Before You Pay?

Laptop retrieval is hard to evaluate from a demo. The real test is whether the courier shows up, whether the device arrives in good condition, whether the wipe certificate is accurate, and whether someone answers the same day when the pickup goes wrong.

Several services here require a large commitment before that test: Firstbase's public minimum is a 12-month contract at $27,500 for 100 users, paid upfront or in installments (AWS Marketplace). 

Workwize's Basic plan has a 150-user minimum and an annual contract. Deel IT's Pro plan needs a signed contract (its free Essentials plan covers ordering only, per Deel's help centre). Fleet leases run 36 months; purchases have no minimum.

For retrieval, where the question is whether it works in Kazakhstan or the Philippines, this is backwards. Test in one country, confirm the whole process works, then expand, which needs a vendor that lets you start with one order and no commitment.

Questions to ask every vendor before signing:

• Can I place a single retrieval order in one country before signing a contract?
• What is the minimum annual commitment?
• Are platform fees billed even if no retrievals happen in a given month?
• What is the retrieval process in a country without a warehouse?
• What happens if a device isn't returned – who escalates, and how?

What is a laptop retrieval service?

A laptop retrieval service manages the return of company-issued devices from departing employees. It handles courier scheduling, packaging, pickup from the employee's address, certified data wiping, and documentation – so IT teams don't need to coordinate the process manually. The best services operate globally, provide a full chain of custody, and maintain recovery rates well above the 71% industry standard.

How do companies recover laptops from remote employees?

Most companies use a managed retrieval service that dispatches packaging materials to the employee, books a courier pickup at their home address, and handles all communication and tracking. The alternative – asking employees to ship devices back themselves – produces the industry's 71% recovery rate. Services like Tequipy, which handle the full coordination layer including employee follow-up and escalation, consistently achieve higher recovery rates.

How much does laptop retrieval typically cost?

Costs vary significantly by model. Pay-as-you-go services like Tequipy charge $70–$150 per retrieval, $12/device/month for storage, and $70–$150 for redeployment, with the platform free for up to 100 devices and an optional $199/month HRIS add-on. Subscription-based services like Workwize bundle retrieval into a per-seat monthly fee ($8 per seat plus a $540 platform fee on Basic, per Workwize's own page), which means you pay regardless of retrieval volume. Firstbase's public entry price is a 12-month contract at $27,500 for 100 users on AWS Marketplace; one 2023 buyer paid $170,000 a year.

What happens to data on retrieved laptops?

Reputable retrieval services perform certified data wiping – typically to NIST 800-88 standard – and provide a certificate of destruction for compliance documentation. This is a non-negotiable requirement for companies with SOC 2, ISO 27001, or GDPR obligations. Confirm that the service provides wiping certificates in every country where you operate, not just in core markets – some providers only offer certified ITAD in Tier 1 regions.

Can retrieval services recover laptops from difficult countries?

Yes – but not equally. Services with in-country local partner networks (rather than central warehouse hubs) can execute retrievals in markets that regional-warehouse models don't reach. Tequipy has a documented 100% recovery rate across 180+ countries, including markets like Kazakhstan, Colombia, the Philippines, and Ukraine. For any country outside Western Europe and North America, ask the vendor to confirm full retrieval capability – courier pickup, certified wipe, and chain of custody – before committing.